Patient experience specialist

You are often the first human a patient reaches, sometimes on a bad day. The job is to be calm, clear, and genuinely helpful across five thousand miles and a cultural gap we take seriously enough to have written a curriculum about.

What you would do

• Answer inbound calls live during your working day
• Book, reschedule, and handle cancellations directly in practice systems
• Capture intake information correctly the first time
• Route anything clinical to the practice immediately

What we are looking for

• Fluent, natural English. Callers should never have to repeat themselves
• Real patience, and composure when someone is upset
• Available for the afternoon-to-midnight shift

Apply for this role