We run the back office. All of it.
Billing, credentialing, support, reporting, and the software underneath. Operated end to end from Brașov, on your hours.
Ten services. One operator.
Every service runs the same way: map how the work actually happens, build the structure that holds it, own the outcome, report the numbers. Each one has its own page, because each one is its own job.
Somebody is already doing this work. Badly, and at your cost.
Most back offices run on memory and manual steps. Claims sit. Denials pile up. unpaid claims quietly age past the point where they can be recovered. The money that walks out the door is invisible until it is gone.
Four steps. No discovery theatre.
We do not sell a transformation programme. We map what is actually happening, take the work, then report what changed. In that order, on a timeline you can hold us to.
Map
Your payers, your codes, your queues, and everything currently unpaid. We keep going until we can describe your operation back to you more accurately than your own documentation does.
Take
We assume the workflow, with named owners on our side and a written definition of what "done" means for every queue.
Automate
Only once a human has run it long enough to know where it breaks. The first robot is always the boring one.
Report
The same numbers, the same day each month, re-derived independently before they ever reach you.
Half the value at a hundredth of the risk. It starts as a scheduled job pressing one button our billing software already trusts, on a batch small enough to hand-check.
When it proves itself for a month, it earns the next permission. Slower on paper. Faster in practice. And nobody's money is the test case.
Specialized in healthcare. Not limited to it.
Most of what we run is outpatient healthcare in the United States, behavioural health in particular. That is where the payer knowledge, the credentialing muscle and the compliance habits come from, and it is why we can be specific instead of general.
But a claim queue and an invoice queue are the same problem wearing different clothes. The same teams and the same systems run the back office for any business that needs one.
We hire people who think in systems.
Our workday starts in the afternoon so it can end at midnight, a full overlap with the working day on the other side of the Atlantic. It is an unusual ask, and it is why the people who stay are the ones who wanted this kind of work.
What we have learned running this.
Real artifacts, real incidents, real lessons, including the ones that did not work. No hype, receipts. We publish the machine, never the clients.
Inside the machine room
What we built to run several back offices at once, the rituals, the robots, and the agent that once blocked one of our own launches on launch day, with citations.
The America curriculum
A Romanian team wrote itself ten volumes on American culture. Volume 3, on warmth that is not intimacy, took the longest.
The one-button billing robot
Why Phase 0 of every automation we ship is deliberately, aggressively dumb, and why that turns out to be faster.
The questions we actually get.
Asked on nearly every first call. If yours is not here, it is a good first question for a working session.