Our people, your process.
When you want the capacity but not the hand-off: dedicated staff inside your systems, managed by you.
Sometimes you do not want a vendor. You want more of your own team.
Outsourcing an outcome is right when the process is stable. When it is not, when you are still figuring out how the work should run, handing over the whole thing just freezes a process you were about to change.
Dedicated staffing is the alternative: the same recruiting, training, and US-hours coverage, with you keeping the steering wheel.
The whole job, not the convenient half.
Anyone can take the easy part. The value is in owning what happens when something does not fit the process, which is where most outsourcing arrangements quietly hand the work back.
Recruiting
We hire for the role in Brașov, against your requirements.
Training
The US healthcare grounding is on us. Your process specifics are on you, and we help write them down.
US-hours coverage
The standard shift, overlapping your working day.
Your systems
They work inside your tools, under your access controls.
Your management
You direct the work. We handle employment, HR, equipment, and continuity.
Continuity cover
Holiday and sickness absorbed by the bench rather than by your queue.
Nobody hands this over on day one.
We take work in stages, each with a written definition of done and a clean rollback point. If we are wrong about something, you find out early.
Define the role
Precisely enough that we can recruit against it and you can evaluate against it.
Recruit
Shortlist, you interview, you choose. It is your team member.
Ground them
US healthcare fundamentals, your systems, your process.
They work for you
Directed by your managers, employed and supported by us.
The people doing your work have names and a shift.
You get the same team, in your working hours, with a named owner per queue. Not a ticket pool that rotates every quarter.
Dedicated staffing, specifically.
The questions that come up on every first call about this one.
How is this different from your BPO services?
Can we interview candidates?
What if it is not working out?
Admin & support
Front desk, scheduling, intake, and patient communication, staffed through your working day, inside your systems.
Revenue cycle
We own your billing end to end, from the moment a service is recorded to the moment it is paid, and you stop managing any of it.
IT consultancy
A first-principles look at an operation that has stopped making sense, delivered by people who will have to live with the answer.