We built the machine we sell.
A team in Brașov running the full back office of US healthcare operations, billing, CRM, call centre, marketing, and the software that holds it together.
An operator first, a vendor second.
Our workday starts at three in the afternoon so it can end at midnight, a full overlap with the working day on the other side of the Atlantic. Over the last few years we built ourselves an operating system for that work: automations, data pipelines that check each other, and written doctrine for how the work runs.
We sell that machine because we already run it. The alternative, advising on operations we have never carried, is the thing we set out not to be.
Six rules we actually keep.
Not values on a wall. These are the rules that decide what gets shipped and what gets stopped.
Nothing is trusted once
Any number that reaches a client or a decision gets derived a second time, by a different path, before it counts. It is tedious. It has caught things that would have been expensive to find later.
Automation earns permissions
Every robot starts deliberately boring, one button, small batch, hand-checkable. Scope widens only after a month of being right.
Exceptions get loud
Anything a process does not recognise routes to a person automatically. It is easy to handle 95% of cases and quietly mishandle the rest.
Plans get attacked first
Before we build, we try hard to take the plan apart. Most plans come back smaller, and smaller is usually right.
Policy ships like software
Written down, versioned, reviewed, dated. If a rule exists only in someone’s head, it does not exist.
We operate what we build
The team that writes the automation runs the queue it touches. It is a strong incentive to build it properly.
Five thousand miles is a design constraint, not an excuse.
We wrote ourselves a ten-volume internal curriculum on American culture because answering a phone line on another continent is a skill, and skills are trainable.
We hire people who think in systems.
We train the whole US healthcare side from zero. We do not train curiosity, or the instinct to check a number before repeating it.
Central Brașov, Romania.
Afternoon to midnight, matching the operations we run.
The people who run the work, and the engineers who build their tools.
Ten, operated end to end.